TITLE

Pounding the Pavement with Real-Time Communication

AUTHOR(S)
Bailor, Coreen
PUB. DATE
January 2006
SOURCE
CRM Magazine;Jan2006, Vol. 10 Issue 1, p42
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the selection of the Indus Service Suite, the field service management solution from Indus International Inc., by Dutch telecommunication company Royal KPN NV in Netherlands. The deployment of the suite boosted the company's communication with its field force, while enabling real-time management. The company was able to provide its technicians with the appropriate information through wireless data services and enabled them to update their work assignments.
ACCESSION #
19577336

 

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