Pounding the Pavement with Real-Time Communication

Bailor, Coreen
January 2006
CRM Magazine;Jan2006, Vol. 10 Issue 1, p42
Trade Publication
The article focuses on the selection of the Indus Service Suite, the field service management solution from Indus International Inc., by Dutch telecommunication company Royal KPN NV in Netherlands. The deployment of the suite boosted the company's communication with its field force, while enabling real-time management. The company was able to provide its technicians with the appropriate information through wireless data services and enabled them to update their work assignments.


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