Surefire Hires

Bailor, Coreen
January 2006
CRM Magazine;Jan2006, Vol. 10 Issue 1, p36
Trade Publication
The article offers tips on the hiring, retention and motivation of customer service representatives. Companies must ensure that the right agents are selected to meet and surpass customer demands by identifying desirable traits. Allow the prospective candidates to listen in on a few calls during the recruiting and hiring process. Organizations can promote upward mobility or the opportunity to grow with the company. Praise and recognize agents so they could be motivated to their maximum potential.


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