TITLE

ASPECT'S FACELIFT

AUTHOR(S)
Bailor, Coreen
PUB. DATE
January 2006
SOURCE
CRM Magazine;Jan2006, Vol. 10 Issue 1, p12
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the formation of Aspect Software Inc. from the acquisition of Aspect Communications Corp. by Concerto Software Inc. in the U.S. Aspect Software marks the contact center industry's largest consolidation move in 2005. Concerto focuses on unified contact center software and outbound dialing while Aspect concentrates on workforce management and performance analytics. Some of the challenges facing the new company include moving their customers onto Internet Protocol solutions.
ACCESSION #
19577322

 

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