TITLE

Quality-Management Movement Spurs Interest in New Awards for Education

AUTHOR(S)
Olson, Lynn
PUB. DATE
March 1992
SOURCE
Education Week;3/18/1992, Vol. 11 Issue 26, p8
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article reports on the Total Quality Management approach in education which guides large and complex organizations that was swept through U.S. corporations in the past decade. The approach combines a strong focus on customer satisfaction with statistical tools and decision making techniques for employee improvement. Several projects are under way at the national level to translate a quality award criteria and other quality standards for education.
ACCESSION #
19544660

 

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