Quality-Management Movement Spurs Interest in New Awards for Education

Olson, Lynn
March 1992
Education Week;3/18/1992, Vol. 11 Issue 26, p8
The article reports on the Total Quality Management approach in education which guides large and complex organizations that was swept through U.S. corporations in the past decade. The approach combines a strong focus on customer satisfaction with statistical tools and decision making techniques for employee improvement. Several projects are under way at the national level to translate a quality award criteria and other quality standards for education.


Related Articles

  • The effect of TQM on customer satisfaction in higher education. Shahdadnejad, Roholah; Alroaia, Younos Vakil // Management Science Letters;2013, Vol. 3 Issue 3, p891 

    Total quality management (TQM) plays an important role on improving educational systems. In this paper, we present an empirical study to investigate the effect of TQM components on customer satisfaction in one of higher educational organizations in South East part of Iran called Qeshm. The...

  • A framework for managing risky situations. Mackenzie, Kenneth D. // International Journal of Organizational Analysis (1993 - 2002);Jan1998, Vol. 6 Issue 1, p5 

    Presents information on a framework which consist of strategies for managing risky situations in organizations. Nature of risky situations; Features of the framework; Source of risky situations and the strength of their coupling; Assessment of control of the risky situation.

  • Standards Deviation: Benchmark-Setting Is Marked by Diversity. Viadero, Debra; West, Peter // Education Week;6/16/1993, Vol. 12 Issue 38, p1 

    The article reports on the development of benchmarks for the societal studies with funding coming from the National Council for the Social Studies in the U.S. Science standard project will receive 3 million to create its content standards. Some of the guidelines written so far specify in detail...

  • Delaware Panel Suggests 'Accountability' Plan. Toch, Thomas // Education Week;5/5/1982, Vol. 1 Issue 32, p4 

    The article reports on a plan recommended by the educators for accountability standards of Delaware teachers. The plan is to study ways of improving the quality of teachers, will make a number of proposals designed to tighten the requirements for a teaching license, to help school districts...

  • ROCKING THE BOAT. Koury, Fred // Smart Business Los Angeles;Dec2011, Vol. 7 Issue 6, p4 

    The article focuses on the difference between leadership and management in business. It states that leadership involves taking risks and overcoming difficulties. It notes that while leadership concerns making decisions and dealing with the consequences, management entails making employees,...

  • Productivity Metrics. Ireland, Beck // EC&M Electrical Construction & Maintenance;Mar2007, Vol. 106 Issue 3, pC10 

    The article features the CII Benchmarking & Metrics program, a consortium of more than 100 owner organizations, to measure the projects in terms of productivity in Austin, Texas. The program started in 1994, which provides the means for members to compare their capital and maintenance projects...

  • IMPLEMENTATION OF EXCELLENCE MODEL CAF IN TRAINING AND CONSULTANCY ORGANIZATION CEMAKS. Gašparík, Jozef; Gašparíková, Veronika // Journal of Educational & Instructional Studies in the World;Nov2012, Vol. 2 Issue 4, p168 

    In our contribution are described experiences concerning the development and implementation of excellence model CAF in training and consultancy company CEMAKS at the Slovak University of Technology in Bratislava (Slovakia). There are described criteria and sub-criteria of model CAF and...

  • STUDIES ABOUT THE TOTAL QUALITY MANAGEMENT CONCEPT. Milosan, Ioan // Acta Technica Corvininesis - Bulletin of Engineering;Oct2011, Vol. 4 Issue 4, p43 

    Total Quality Management is an organizational strategy founded on the idea that performance in achieving a quality education is achieved only through involvement with the perseverance of the entire organization in improving processes permanently. The objective is to increase the efficiency and...

  • The Application of Procedural Justice Principles to Service Recovery Attempts: Outcomes for Customer Satisfaction. Sparks, Beverley A.; McColl-Kennedy, Janet R. // Advances in Consumer Research;1998, Vol. 25 Issue 1, p156 

    Highlights a study which examined the impact of the procedural justice theory on customer satisfaction measures. Rating of service levels by customers; Importance of the service encounter in relation to customer satisfaction and service quality; Reference to the decision making pricess;...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics