Correct Change: Why SMBs Should Consider Hosted VOIP

Malone, Jeff
December 2005
Business Communications Review;Dec2005, Vol. 35 Issue 12, p44
Trade Publication
The article reports that new services from hosted VOIP meet the needs of small to medium-sized enterprises (SMEs). For many SMEs hosted telephony solutions are usually much cheaper as they neither have the money nor the technical expertise to consider an owned solution. Hosted PSTN services or Centrex is ideal for small businesses with one office, no remote workers and few demands on their phone systems. It is cheap and has simple features like voice mail. However hosted VOIP offers a richer feature set for the money than any of its competitors. The customers can access their accounts from their browsers on their PCs, speeding the time for implementing moves, adds and changes to the system. Another advantage of hosted VOIP is that incoming calls can be programmed to search for available employees until the call is picked up. The hosted VOIP services ensure that off-site workers have the same communications resources available to them as if they were in the office. There is no denying the fact that hosted VOIP has the potential to revolutionize the way SMEs do business, though it remains to be seen if it becomes the communications platform for the SME space.


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