Get a game plan--now

Weber, Rick
November 2005
Trailer / Body Builders;Nov2005, Vol. 47 Issue 1, p69
Trade Publication
This article focuses on a talk given by Ron Slee at the 16th annual National Trailer Dealers Association Convention, which focused on providing customer-service employees the tools they need to help them with customer retention, held on October 8, 2005. Ron Slee discussed the importance of the retention of customers in a distribution business including the truck industry. Slee is the president of management consulting firm RJ Slee & Associates.


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