TITLE

Match Training Technology to Generations and Cultures

AUTHOR(S)
Verret, Carol
PUB. DATE
October 2005
SOURCE
Hospitality Upgrade;Fall2005, p133
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents guidelines that the companies would like to consider as they develop their training programs to ensure consistently excellent service levels. The companies expect front desk employees to be computer literate regardless of their ages or cultures. This presents a perfect environment for online training, not just in the hard skills that relate to the technology of the reservation and property management systems but also in the soft skills of guest service. Providing training in the housekeeping department is more effective in a more traditional mediums such as videos that can be viewed several times.
ACCESSION #
19350516

 

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