TITLE

My gifts to you this holiday season

AUTHOR(S)
Baird, Martin R.
PUB. DATE
December 2005
SOURCE
International Gaming & Wagering;Dec2005, Vol. 26 Issue 12, p32
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents the lessons learned by the author at the North American Conference on Customer Management held in October 2005 in Florida. He talks about the casino guest service and the importance of simplicity. The author discusses customer research and leadership. He tells the significance of the concept of measuring and monitoring.
ACCESSION #
19262148

 

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