My gifts to you this holiday season

Baird, Martin R.
December 2005
International Gaming & Wagering;Dec2005, Vol. 26 Issue 12, p32
Trade Publication
The article presents the lessons learned by the author at the North American Conference on Customer Management held in October 2005 in Florida. He talks about the casino guest service and the importance of simplicity. The author discusses customer research and leadership. He tells the significance of the concept of measuring and monitoring.


Related Articles

  • EXECUTIVE CALENDAR.  // Las Vegas Business Press (10712186);4/3/2006, Vol. 23 Issue 14, p25 

    The article offers several conferences for the U.S. business community from April to May 2006. The events include the Customer Service Certification Series, the Human Resources Management Series, the Leadership Certification Series, Representing Non-Citizen Victims of Domestic Violence and Other...

  • NEWave and JOSEPH EVE combine for online compliance training.  // Casino International;May2013, p4 

    The article reports on the opening of The Ritz Club 24 hours a day which is the strategy of the casino to encourage more customers.

  • Executive decisions. Holtmann, Andy // Casino Journal;Apr2006, Vol. 19 Issue 4, p12 

    Focuses on the customer service and strategies being implemented by the management team of the Barona Valley Ranch Resort & Casino in Lakeside, California. Difference of the casino resort from commercial casino markets; Quality of its customer service; Catering services; Technology system at...

  • Member News.  // Logistics & Transport Focus;Mar2000, Vol. 2 Issue 2, p14 

    The 2002 Impact Conference took place in the town of Windermere in the Lake District. The promised focus of the conference was how organizations can harness the innate leadership talents within their workforce. The first speaker of the event was Manfred Kets de Vries. He summed up leadership...

  • Leadership3 -- Festival of Perspectives -- Living a New Leadership Culturer. Obenaus, Hendryk; Klodt, Jonathan // Integral Leadership Review;Aug2012, Vol. 12 Issue 4, p1 

    Information on the Leadership-Conference held on May 17-20, 2012 on the Olympic area in Berlin, Germany is presented. Topics include team and organisational leadership, collective leadership, different leadership styles, and leadership culture. The event also featured several speakers including...

  • Quality is banks' biggest plus.  // ABA Banking Journal;Dec87, Vol. 79 Issue 12, p97 

    Discusses the importance of quality service on customers during the American Bankers Association's conference. Retention of customers loyalty in relation to profitability; Correlation of customer services with reasonable prices; Concern on the deterioration of bank services from deregulation.

  • Putting the customer at the heart of business. Rimmer, Alan // Management Services;Dec2001, Vol. 45 Issue 12, p24 

    This year's European Conference on Customer Management was held on 24 ∓ 25 April at the London Hilton on Park Lane. The Conference, presented by eCustomerServiceWorld.com had the overall theme of:- 'Putting the Customer at the Heart of Business' This was The European Conference on Customer...

  • WHAT'S INSIDE THE FALL MARKET.  // Home Channel News;8/7/2006, Vol. 32 Issue 8, p56 

    The article discusses the activities to be done during the Orgill Fall 2006 Dealer Market in Chicago, Illinois. A full day seminar prior to the opening of the event will be held in which sessions were divided by Orgill to make it easy for the retailers to target the seminars. The topics of the...

  • AMA, Arizona State cosponsored conference gets new name, focus.  // Marketing News;11/19/2001, Vol. 35 Issue 24, p26 

    The article focuses on the Services Leadership Institute conference, which was formerly known as Service Marketing and Management Institute. Customer demand and the competitive challenges posed by the commoditization of many products has pushed many goods-based companies to take another look at...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics