TITLE

Straighten Up and Fly Right

AUTHOR(S)
Myron, David
PUB. DATE
December 2005
SOURCE
CRM Magazine;Dec2005, Vol. 9 Issue 12, p12
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article emphasizes the need to improve customer relations and services by knowing the product that a company sells. This is exemplified by the author's experience in taking a flight at New York's John F. Kennedy airport. He encountered problems before boarding the airplane of a large airline company. It turns out that airlines will win customers if they offer several ways to alleviate passenger stress.
ACCESSION #
19243479

 

Related Articles

  • Raising the flag. Witt, George; Silvey, Larry // Aftermarket Business;Jul2004, Vol. 114 Issue 7, p15 

    Focuses on the customer relations of service bays or supply technicians in the U.S. Considerations for a good customer services; Agreement between the shop customers and auto shop; Responsibility of service bays.

  • What Your Customers Really Want: 7 Qualities of Customer Care. Brown, Laurie // American Salesman;Apr2014, Vol. 59 Issue 4, p23 

    The article discusses qualities of customer care that will attract and retain customers. Topics addressed include making a business more accessible by having things such as ample parking and easy-to-use phone systems, being available by ensuring that business hours are compatible with clients'...

  • Looking at customer service through your patient's eyes. McGiffin, Krystina // Ophthalmology Times;5/1/2009, Vol. 34 Issue 9, p46 

    The article offers information on several practice management in providing quality service to patients with eye problems. It notes that a practice manager should look extra efforts that enables consumers to be more comfortable which include making a team effort, conducting a survey on the...

  • Does business give a damn? Meredith, Brian H. // NZ Business;Jul2010, Vol. 24 Issue 6, p63 

    The author comments on the importance of customer relations and the need for businesses to care more for their customers. He shows how some businesses fail to understand the fundamentals of doing business, such as customer satisfaction. He also discusses the need for businesses to provide...

  • How to Entertain a Client. Goins, Liesa // Men's Health;Apr2005, Vol. 20 Issue 3, p64 

    Offers advice on entertaining a client. Treatment of the client as a guest; Avoidance of long silences and nonstop talking; Need for the client to listen to the agenda of the company.

  • What are your customers saying about you? Bourque, Ron // New Hampshire Business Review;2/12/2010, Vol. 32 Issue 3, p24 

    The article presents the author's views regarding customer relations. He asserts the need for businesses to improve their performance in order to gain more consumer trust and confidence. The author mentions that business operators should let customers talk to them on their concerns so as not to...

  • Fire Your Customer. Reid, Thomas // Contract Management;Dec2005, Vol. 45 Issue 12, p6 

    The article focuses on the impact of shift of the U.S. economy toward services and away from manufacturing on the importance of customer service. Yet, it is often difficult to find ways to measure service quality. The nature of customer is changing. Whereas customer used to be isolated, unaware,...

  • ANÁLISE DOS BENEFÍCIOS RELACIONAIS OBSERVADOS POR USUÁRIOS DE SERVIÇOS. de Oliveira Mota, Márcio; Ferreira Freitas, Ana Augusta // Revista de Administração Mackenzie;2008, Vol. 9 Issue 6, p126 

    This study aims to analyze the relationship among relational benefits and their antecedent and consequent variables in the services field. A quantitative descriptive research was conducted. The field research was carried out with 415 consumers who pointed out their types of services. The...

  • THINK DIFFERENT. G. S. V. // Automotive Design & Production;May2005, Vol. 117 Issue 5, p33 

    Focuses on the importance of customer satisfaction to the growth of the automobile industry. Efforts of automobile companies to develop products that would enhance the demands of consumers; Problems associated with improving customer relations; Comments on the impact of customer recommendations...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics