TITLE

Planning Is Key to Call Center Success

AUTHOR(S)
Greengard, Samuel
PUB. DATE
June 1999
SOURCE
Workforce (10928332);Jun99, Vol. 78 Issue 6, p123
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Discusses the framework to build an effective call center. Identification of the functions that are best supported by a call center; Examination of the computing and telephony environment; Use of specialized tools to operate the call center at maximum efficiency.
ACCESSION #
1909104

 

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