TITLE

HR Call Centers: A Smart Business Strategy

AUTHOR(S)
Greengard, Samuel
PUB. DATE
June 1999
SOURCE
Workforce (10928332);Jun99, Vol. 78 Issue 6, p116
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Highlight the advantages of human resource call centers in reducing administrative work and providing quality customer service. Discussion on computer telephony integration and interactive voice response; Use of videoconferencing and automatic call distributor equipment; Complexity in designing a call center.
ACCESSION #
1909103

 

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