TITLE

Service Leadership

AUTHOR(S)
O'Malley, John
PUB. DATE
December 2005
SOURCE
Marketing Health Services;Winter2005, Vol. 25 Issue 4, p12
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article focuses on the implementation of service leadership (SL) management within the health care industry to ensure continued service quality. The challenges present in health care administration regarding the translation of mission goals to practical application and its evaluation are mentioned. Several tips are offered to best facilitate SL management practices, including incorporating employee participation in goal setting, providing reward and praise, and holding consistent standards.
ACCESSION #
19080496

 

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