Whatever happened to CUSTOMER SERVICE?

Teschler, Leland; Mraz, Stephen
December 2005
Machine Design;12/8/2005, Vol. 77 Issue 23, p124
Trade Publication
The article presents information on how businesses can provide the best services and earn their customers loyalty. Customers' experience with good services provided by vendors can be divided into several themes. First, building good will which businesses need to do with first-time customers. Second, delivering promised goods and services. And finally, showing loyalty and perseverance to help customers solve their problems to the last minute detail.


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