Teach them to fish…

Bavota, Michael F.
November 2005
Progressive Grocer;11/1/2005, Vol. 84 Issue 16, p68
Trade Publication
This article presents advice on the management of the seafood department of a supermarket. The danger posed by assigning unqualified personnel to the department is that the job function becomes merely servicing customers versus selling seafood. This stopgap leads to losses of sales, profit and valuable training dollars. A good candidate to work behind the seafood counter should eat fish and have some knowledge of the product and how to cook it. Learning one seafood species from another might take a little time for a new employee, but being polite, friendly and clean can immediately win customers while that employee gets up to speed.


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