TITLE

Teach them to fish…

AUTHOR(S)
Bavota, Michael F.
PUB. DATE
November 2005
SOURCE
Progressive Grocer;11/1/2005, Vol. 84 Issue 16, p68
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article presents advice on the management of the seafood department of a supermarket. The danger posed by assigning unqualified personnel to the department is that the job function becomes merely servicing customers versus selling seafood. This stopgap leads to losses of sales, profit and valuable training dollars. A good candidate to work behind the seafood counter should eat fish and have some knowledge of the product and how to cook it. Learning one seafood species from another might take a little time for a new employee, but being polite, friendly and clean can immediately win customers while that employee gets up to speed.
ACCESSION #
18903206

 

Related Articles

  • SEE HOW THEY glow. Burns, Susan // Sarasota Magazine;Mar2002, Vol. 24 Issue 6, p66 

    Presents information on undergoing an employee orientation program of the Ritz-Carlton hotel in Sarasota, Florida. Basic rules for Ritz employees; Selection of prospective Ritz employees; Customer services; Proper verbiage for apologies made by Ritz employees.

  • When it comes to fresh seafood mass can't afford to flounder. Duff, Mike // DSN Retailing Today;4/2/2001, Vol. 40 Issue 7, p24 

    Reports on the techniques used by supermarkets and supercenters in the United States in marketing seafoods. Reasons for the success of small seafood stores in the country; Percentage of meals and snacks that include a seafood item in the country; Importance of the proper handling of seafood...

  • McGladrey hiring, retaining fop workers. Binder, Sarah // Corridor Business Journal;2/4/2013, Vol. 9 Issue 28, p1 

    The article discusses the hiring process of Cedar Rapids, Iowa-based McGladrey LLP, provider of tax consulting services. It states that the company is contacting local universities and colleges for hiring talented interns for the company. It further states that the company will try to retain...

  • Spinning in virtuous circles. Sice, Jeremy // Design Week;5/5/2005, Vol. 20 Issue 18, p24 

    Provides tips on running a design consultancy business. Search for good people in the competitive industry; Investment in learning; Helping people build their strengths and helping them develop their qualities, knowledge and skills; Treatment of people with respect and good humor, no matter how...

  • What's on the worry list? Tortola, Jane Olszeski // Progressive Grocer;2/15/2003, Vol. 82 Issue 3, p12 

    Discusses issues that present greatest challenges to independent supermarket operators. Key to competing in a volatile environment; Concern of the third-generation grocer; Issue on hiring, training and motivating employees.

  • Global companies need diverse staff. SWEENEY, CHRIS // Crain's Cleveland Business;5/6/2013, Vol. 34 Issue 18, p0017 

    The article discusses the importance of a diverse staff to global companies. It notes that companies must ensure that their field offices are staffed with employees who make customers feel comfortable by speaking the same language and understanding customs. It presents the case of power...

  • Start your own best practices list. STEPHENS, MICHAEL // Model Retailer;Jul2009, Vol. 35 Issue 7, p20 

    The author discusses how remarkable retail experiences can be applied to improve business retail practices. A good experience is categorized into people and processes which are vital in analyzing great retail experiences. The significance of a good customer service, which can be achieved through...

  • CUSTOMER SERVICE AS A BUSINESS BUILDER. Groot, Jack // Specialty Coffee Retailer;Sep2012, Vol. 19 Issue 9, p10 

    The article offers information on the things to be considered to have a great staff for a coffee shop which would improve its operation. It states that a customized business employment application should be used to hire the right person. It says that well-trained employees gain confidence in...

  • EMPOWERING YOUR FRONT LINES. Atkinson, Debra // Fitness Management;May2007, Vol. 23 Issue 5, p34 

    The article offers ideas for fitness centers on hiring and training front desk employees. According to the author, front desk employees or customer service officers (CSO) are very significant to the success or failure of a fitness center. She provides tips on selecting front desk employees,...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics