A CUSTOMER'S BILL OF RIGHTS: Calif. dept. store adds WOW to service

May 1999
FoodService Director;05/15/99, Vol. 12 Issue 5, p12
Trade Publication
Reports on the implementation of a customer service program called Ways of Winning Guests (WOW) at Choice Cafe, the employee cafeteria for retailer Robinson's-May in California. Details on the program; Factors designed to increase customer satisfaction; Information on the `Customers Bill of Rights' posted in the cafeteria; Details on various promotions at Choice Cafe.


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