TITLE

Thanks for the Ammo

AUTHOR(S)
Lager, Marshall
PUB. DATE
November 2005
SOURCE
CRM Magazine;Nov2005, Vol. 9 Issue 11, p58
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on situations of customer relationship mismanagement. Failure of a clerk to check the contact lens prescription record of a customer; Replacement of the credit card of the customer; Complaint of the customer concerning the credit card.
ACCESSION #
18820299

 

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