Consulting Workforce Woes

Beasty, Colin
November 2005
CRM Magazine;Nov2005, Vol. 9 Issue 11, p46
Trade Publication
Focuses on the implementation of TotalView Workforce Management system from IEX by Accenture to manage its call centers in India. Amount invested by the company for its first workforce management system; Result of the implementation of the TotalView system; Views of Bud Jordan, a partner of the Contact Center Transformation division of Accenture, on the implementation of the system.


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