TITLE

Consulting Workforce Woes

AUTHOR(S)
Beasty, Colin
PUB. DATE
November 2005
SOURCE
CRM Magazine;Nov2005, Vol. 9 Issue 11, p46
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the implementation of TotalView Workforce Management system from IEX by Accenture to manage its call centers in India. Amount invested by the company for its first workforce management system; Result of the implementation of the TotalView system; Views of Bud Jordan, a partner of the Contact Center Transformation division of Accenture, on the implementation of the system.
ACCESSION #
18820292

 

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