TITLE

avoiding the speech rec. Wreck

AUTHOR(S)
Bailor, Coreen
PUB. DATE
November 2005
SOURCE
CRM Magazine;Nov2005, Vol. 9 Issue 11, p38
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on speech recognition being adopted for the customer service systems of companies. Cost of implementing speech recognition according to Art Schoeller, senior analyst at Yankee Group; Adoption of speech recognition by Hewlett-Packard for its interactive voice response (IVR) system; Decline in the time spent by consumers in its IVR through speech recognition.
ACCESSION #
18820289

 

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