TITLE

Statistically Speaking

PUB. DATE
November 2005
SOURCE
CRM Magazine;Nov2005, Vol. 9 Issue 11, p23
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Presents updates on business statistics as of November 2005. Percentage of consumers who believe that service with a smile is still the best path to customer satisfaction according to the Value Of a Smile in Customer Service survey; Amount of business productivity in the U.S. that are decreasing due to unnecessary interruptions; Expected growth of information technology security spending by small/medium business in Japan.
ACCESSION #
18820283

 

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