TITLE

WEATHERING THE STORM

AUTHOR(S)
Bailor, Coreen
PUB. DATE
November 2005
SOURCE
CRM Magazine;Nov2005, Vol. 9 Issue 11, p19
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Offers tips for contact centers to help prepare for a crisis. Advice on creating disaster plans; Formation of a team; Significance of testing the plans regularly.
ACCESSION #
18820279

 

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