TITLE

When Disaster Strikes

AUTHOR(S)
Lager, Marshall
PUB. DATE
November 2005
SOURCE
CRM Magazine;Nov2005, Vol. 9 Issue 11, p19
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the significance of customer relationship management system in disaster management. Reason behind communication failures during disaster strikes; Views of Roger Summer, chief technology officer of Concerto Software, on problems in coordinating disaster relief; Qualities of good contact center systems.
ACCESSION #
18820278

 

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