TITLE

Mission critical

AUTHOR(S)
Kuhl, Craig
PUB. DATE
November 2005
SOURCE
CED;Nov2005, Vol. 31 Issue 11, p32
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article focuses on the need of proper training of field technicians and customer service representatives for the advancement of Voice-over-Internet-Protocol (VoIP). The mounting pressure to create and deploy quality VoIP training programs is prompting a growing number of training specialists to develop employee-friendly ways to understand the technical and business aspects of VoIP. Broadband training firm NCTI Inc. also is intensifying its VoIP training efforts, including a thorough installation and repair program for IP telephony service. NCTI's training includes an instructor led session for VoIP and broadband cable executives, contact center employees and installation and repair.
ACCESSION #
18756059

 

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