Mission critical

Kuhl, Craig
November 2005
CED;Nov2005, Vol. 31 Issue 11, p32
Trade Publication
This article focuses on the need of proper training of field technicians and customer service representatives for the advancement of Voice-over-Internet-Protocol (VoIP). The mounting pressure to create and deploy quality VoIP training programs is prompting a growing number of training specialists to develop employee-friendly ways to understand the technical and business aspects of VoIP. Broadband training firm NCTI Inc. also is intensifying its VoIP training efforts, including a thorough installation and repair program for IP telephony service. NCTI's training includes an instructor led session for VoIP and broadband cable executives, contact center employees and installation and repair.


Related Articles

  • NCTI to assess Cogeco skills.  // CED;Feb2005, Vol. 31 Issue 2, p14 

    Reports on the professional service agreement of broadband training specialist NCTI with Canadian MSO Cogeco Cable. NCTI's provision of skills assessment services to Cogeco staff in 12 locations; Cogeco's use of the data to determine future training needs.

  • NCTI launches data courses.  // CED;Dec2002, Vol. 28 Issue 12, p108 

    Focuses on the launching of courses for data customer service and support personnel by NCTI in Denver. Development of cable modem services; Concept of Open Systems Interconnection model; Use of personal computer hardware and software in high-speed data services.

  • Training for dollars.  // CED;Jun2005, Vol. 31 Issue 6, p18 

    The article reports on the "AcSELLeration" testing series of NCTI and Maher & Maher. Some real numbers have been applied to the series by these companies. The series has been designed with the purpose of enhancing productivity of call centers in the areas of fundamental sales, competitive...

  • IP-based multimedia platform.  // Lightwave;Dec2005, Vol. 22 Issue 12, p22 

    This article presents information on the IP-based Multimedia Access Platform from Lucent Technologies Inc. Service providers can deliver high-bandwidth video/IPTV, VoIP, and multimedia services on a mass market scale through this platform. Only a single frame can support DSL services,...

  • Headends: The next generation. Whie, Gerry // CED;Mar2005, Vol. 31 Issue 3, p36 

    The article reports that next-generation IP headends will be expected to support the profitable delivery of data, voice and video services It states that high-speed data services are under pressure from DSL and fiber deployments. The article states that to compete successfully, operators must...

  • The Nature Of Networks. Ehreth, Dave // Business Communications Review;Mar2005, Vol. 35 Issue 3, p19 

    This article focuses on the service markets. Service markets, however, are natural breeding grounds for competition. The fatal flaw of the Telecom Act was that it made ownership of a network the table stakes for offering services. The new VOIP providers are the vanguard of a new class of...

  • VOICE OVER BROADBAND: Expanding Network Capabilities. Parham, Sean // Rural Telecommunications;Jan/Feb2001, Vol. 20 Issue 1, p48 

    Examines the emergence of voice over broadband technologies in the rural telecommunication market in the United States. How the technology works; Advantages of voice over broadband to small businesses; Challenges faced by service providers in the residential application of the technology.

  • DSL finds its voice-again. Tanner, John C. // Telecom Asia;Sep2000, Vol. 11 Issue 9, p60 

    Reports the marketing of the voice over digital subscriber line (VoDSL) technology in Asia. Impact of the VoDSL on the broadband market; Utilization of packet connection in the VoDSL technology; Benefits of the technology to multiple voice lines; Dependence of marketing on the level of trade...

  • The broadband opportunity for VoIP. Collins, Jonathan // Total Telecom Magazine;May2003, p40 

    Focuses on the broadband opportunity for voice over Internet Protocol (VoIP). Benefits of VoIP in the local loop; Role of VoIP in the growth of broadband application; VoIP services offered by Bredbandsbolaget; Reasons for small business customers in switching to VoIP.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics