Bailor, Coreen
October 2005
CRM Magazine;Oct2005, Vol. 9 Issue 10, p50
Trade Publication
Highlights the implementation of the Pivotal customer relationship management software at Internet security company SecureWorks. Security vulnerabilities of the company's system prior to its Pivotal implementation; Factors considered by SecureWorks in selecting a front-end system; Procedures followed in implementing Pivotal; Impact of Pivotal on the company's business cycle.


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