TITLE

Contact Centers' Next Development

AUTHOR(S)
Landoline, Ken
PUB. DATE
October 2005
SOURCE
CRM Magazine;Oct2005, Vol. 9 Issue 10, p24
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Cites the impact of the Internet and Internet Protocol telephony and creative pricing models on call center management around the world. Advantages of Internet Protocol-hosted solutions over traditional on-site enterprise-based products; Competition between solutions and traditional enterprise call center solutions; Internet Protocol-hosted Pricing approaches to Internet Protocol-hosted contact center.
ACCESSION #
18605242

 

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