Contact Centers' Next Development

Landoline, Ken
October 2005
CRM Magazine;Oct2005, Vol. 9 Issue 10, p24
Trade Publication
Cites the impact of the Internet and Internet Protocol telephony and creative pricing models on call center management around the world. Advantages of Internet Protocol-hosted solutions over traditional on-site enterprise-based products; Competition between solutions and traditional enterprise call center solutions; Internet Protocol-hosted Pricing approaches to Internet Protocol-hosted contact center.


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