TITLE

TALK GOOD: BEST PRACTICES IN SPEECH DEPLOYMENT

AUTHOR(S)
Bailor, Coreen
PUB. DATE
October 2005
SOURCE
CRM Magazine;Oct2005, Vol. 9 Issue 10, p16
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Presents a review of industry experts' tips for organizations evaluating speech recognition technologies, from the annual SpeechTEK International Exposition and Educational Conference in New York in August 2005. Best practices used by companies deploying speech applications; Evaluation of customers experience in using the applications; Factors to consider when establishing objectives in using the technologies; Customer feedback system to evaluate initial use of the technologies.
ACCESSION #
18605234

 

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