Do You Need To Replace Enterprise Voice Mail?

Rosenberg, Arthur M.
October 2005
Business Communications Review;Oct2005, Vol. 35 Issue 10, p36
Trade Publication
The article focuses on the effect of the migration to IP-telephony on legacy and future messaging systems. As a mission-critical adjunct of traditional TDM systems, voice mail remains an important application in the migration to converged communications. Enterprise voice mail migrations face a number of internal challenges that will be handled differently by individual organizations. As unified messaging exploits text messaging client-server infrastructures, voice mail may focus more on call processing and transmodal communication among all forms of messaging and real-time voice. This will become particularly critical for mobile enterprise users who need multi-modal flexibility and personalized access controls in order to guarantee timely interactions. Current enterprise voice mail vendors are taking the first steps to migrate their products to IP infrastructures, while adding new functionality. However, it is not likely that enterprise customers will replace their existing voice mail systems with next generation products until they are organizationally prepared and have done their homework on specific operational needs for a new communication framework that embraces IP-telephony, enterprise text messaging and wireless mobility. INSETS: Room For Improvements? Traditional Voice Mail System Limitations;Voice Messaging Providers View The Enterprise Market;What Does "Voice Mail" Really Do?.


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