The Evolution of Outbound Call Centre Contact Technology

Hughes, Alun
May 2005
Credit Control;2005, Vol. 26 Issue 5, p56
Trade Publication
Focuses on developments in the automated outbound call center contact technology and teleservices solutions industry. Developments in customer life cycle management; Use of the outbound channel by companies to proactively contact customers and prospects for loyalty, to provide information and to check on performance; Elements and applications of automated outbound.


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