TITLE

The Evolution of Outbound Call Centre Contact Technology

AUTHOR(S)
Hughes, Alun
PUB. DATE
May 2005
SOURCE
Credit Control;2005, Vol. 26 Issue 5, p56
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on developments in the automated outbound call center contact technology and teleservices solutions industry. Developments in customer life cycle management; Use of the outbound channel by companies to proactively contact customers and prospects for loyalty, to provide information and to check on performance; Elements and applications of automated outbound.
ACCESSION #
18450841

 

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