TITLE

Customizing Customer Care

AUTHOR(S)
Moss, Linda
PUB. DATE
September 2005
SOURCE
Multichannel News;9/26/2005, Vol. 26 Issue 40, p56
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Focuses on the efforts of Cablevision Systems Corp. to improve its customer-care services. Transformation of its call-center operations; Availability of the company's self-care options for customers and front-line employees; Factors that influenced the customer-satisfaction rating of the company.
ACCESSION #
18397674

 

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