Customizing Customer Care

Moss, Linda
September 2005
Multichannel News;9/26/2005, Vol. 26 Issue 40, p56
Focuses on the efforts of Cablevision Systems Corp. to improve its customer-care services. Transformation of its call-center operations; Availability of the company's self-care options for customers and front-line employees; Factors that influenced the customer-satisfaction rating of the company.


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