Searching for Commitment

Boeri, Robert
October 2005
EContent;Oct2005, Vol. 28 Issue 10, p21
Trade Publication
This article focuses on the problems associated with the switching of search engines in 2005. Oracle purchased TripleHop, an enterprise search vendor. In Acrobat 6, Adobe switched out Verity with Lextek's Onix for indexing and searching PDF files. Documentum replaced Verity with FAST. Not only were the Verity engine switches made without consulting customers, but information technology support representatives themselves did not seem to mind. The search system of Acrobat 6 can read earlier Verity-based indexes, but the reverse is not true. If PDF customers did not have the luxury of upgrading all users and indexes to Acrobat version 6, some searches failed. Often customers cannot quickly upgrade to the newest version since they must carefully test the implications of an upgrade.


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