Pamplin, Claire
September 2005
Convenience Store News;9/19/2005, Vol. 41 Issue 12, p40
Trade Publication
The article presents information on Jimmy Haslam, chief executive officer and president of Pilot Travel Centers LLC. Haslam never really had to look very far to find role models to help guide his own transformation. Haslam believes that the people factor is the most difficult aspect of corporate leadership. Haslam brought forward the idea of "Pilot University," a program in which Pilot general managers, restaurant managers and those aspiring to management meet about every other week in Knoxville, Tennessee. INSET: A CHALLENGING INDUSTRY.


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