TITLE

Three Trends to Watch

AUTHOR(S)
Pombriant, Denis
PUB. DATE
August 2005
SOURCE
CRM Magazine;Aug2005, Vol. 9 Issue 8, p48
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Discusses several emerging trends affecting customer relationship management, as of August 2005. Business process management; Use of flexible hosted solutions; Focusing on the return on each customer relationship.
ACCESSION #
18316009

 

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