TITLE

Blooming Customer Service

AUTHOR(S)
Bailor, Coreen
PUB. DATE
August 2005
SOURCE
CRM Magazine;Aug2005, Vol. 9 Issue 8, p41
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on the use of technology from Genesys Telecommunications Laboratories by retailer 1-800-FLOWERS.COM to manage the volume of calls received from customers. Products offered by the online retailer; Background on the call volume during the holiday season; Impact of the use of the Genesys technology on the company's relationship with customers.
ACCESSION #
18316003

 

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