TITLE

CRM IN AN AGE OF LEGISLATION

AUTHOR(S)
Lager, Marshall
PUB. DATE
August 2005
SOURCE
CRM Magazine;Aug2005, Vol. 9 Issue 8, p30
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the impact of privacy and security regulations on the management of a company's relationship with customers. Problems faced by direct mass marketers in communicating with potential customers; Examples of laws that govern information gathering and use by marketers in the U.S.; Advice on email marketing.
ACCESSION #
18316000

 

Related Articles

  • California Posts Two New Privacy Laws. Quinton, Brian // Direct;10/15/2004, Vol. 16 Issue 14, p10 

    Discusses the impact of privacy laws enacted in California in 2004 on the direct marketing industry. Provisions of the Administrative Bill 1733 for cellular phone companies; Ways in which firms can avoid the Senate Bill 27 disclosure requirement; Principle behind the guidelines set by the...

  • Medical Privacy Proposal Draws Bank Industry Fire. GARVER, ROB // American Banker;6/15/2000, Vol. 165 Issue 115, p4 

    Reports that bank industry representatives have criticized a bill that would ban the sharing of consumers' health information among financial services affiliates and third parties in the United States. Sponsor of the medical financial privacy protection bill; Key provisions of the bill; Reasons...

  • PRIVACY ISSUES: Getting Noticed. Heffes, Ellen M. // Financial Executive;Mar2005, Vol. 21 Issue 2, p30 

    This article presents questions and answers on matters related to privacy issues. One reader asks about the emergence of the chief privacy officer. Another reader asks about the ethical concerns pertaining to permission marketing. Another readers inquires about which trends appear to be emerging...

  • AHA TESTIFIES ON PATIENT PRIVACY BILL.  // H&HN: Hospitals & Health Networks;12/5/95, Vol. 69 Issue 23, p18 

    Focuses on the Medical Records Confidentiality Act of 1995. Best feature; Concerns of witnesses; Statistics on electronic health care transactions.

  • FORM: Disclosure, FOIA, and the Privacy Act. Mancuso, Anthony; Paul, Susan L.; Brockner, Bill // How to Form a Nonprofit Corporation in California (9781413310276;May2009, pF37 

    The article offers information on disclosure and privacy laws in California. The Privacy Act protects the confidentiality of personal records. The Freedom of Information Act (FOIA) gives the right to an individual to access federal agency records. This act is stated to promote public trust in...

  • Disclosure control.  // Retail Trade;Nov2007, Vol. 79 Issue 11, p83 

    The article focuses on the law of information disclosure as stated under the Statistics Act in Canada. According to the regulation, Statistics Canada is prohibited to release any form of data and information that requires consent from a person, business or organization. Furthermore, the company...

  • Legal lessons from across the pond. Condon, Ron // SC Magazine: For IT Security Professionals (UK Edition);Aug2005, p4 

    This article addresses the success of California Senate Bill 1386 which came into force in July 2003. The legislation was aimed to defend the citizens of California against the effects of identity theft. It placed a responsibility on any organisation holding a Californian's personal details to...

  • Your personal bank account: Whose business is it anyway? Daugherty, Christi // New Orleans CityBusiness (1994 to 2008);09/07/98, Vol. 19 Issue 10, p26 

    Cites measures under Congressional consideration which could strengthen privacy protection for bank customers by making it illegal for banks to share or sell an individual's financial data. Consumer Bankers Association's opposition to some of the proposed legislation; National concern over...

  • Examiners Given Privacy Guidance. Blackwell, Rob // American Banker;5/18/2001, Vol. 166 Issue 96, p4 

    Reports that United States federal bank and thrift regulators released guidelines in May 2001 on how examiners should evaluate a financial institution's compliance with the privacy provisions of the Gramm-Leach-Bliley Act of 1999. Law requirement for institutions to disclose their privacy...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics