A Recipe for Reduced Turnover: Find the Right Mix

Stockford, Paul
August 2005
CRM Magazine;Aug2005, Vol. 9 Issue 8, p22
Trade Publication
Discusses the use of selection technologies in the identification and hiring of the right mix of employees for call centers. Background on an increased demand for call center agents, as of August 2005; Types of call center agents; Advantages of developments in selection technologies in dealing with turnover problems in call centers.


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