SMBs Are Upping Tech Spending

Beasty, Colin
August 2005
CRM Magazine;Aug2005, Vol. 9 Issue 8, p19
Trade Publication
Presents the results of two studies on the use of customer relationship management software and information technology (IT) by small and medium businesses (SMB). Rate of technology adoption by SMB; Forecast on the IT expenditures of SMB by 2009; Factors contributing to the adoption of CRM solutions by SMB, including increased access to high-speed Internet.


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