TITLE

The Next Step in Anger Management

AUTHOR(S)
Bailor, Coreen
PUB. DATE
August 2005
SOURCE
CRM Magazine;Aug2005, Vol. 9 Issue 8, p15
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the use of speech analytics applications by companies in anger management and improving customer relations. Advantages of the applications for call centers; Information on the applications offered by Utopy, Nexidia and CallMiner; Warning regarding the use of such applications. INSET: A GLIMPSE AT DR-CAFTA.
ACCESSION #
18315991

 

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