TITLE

RE: TOOLING

AUTHOR(S)
Beasty, Colin
PUB. DATE
September 2005
SOURCE
CRM Magazine;Sep2005, Vol. 9 Issue 9, p54
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on agent training applications for improving the ability of contact center agents to deliver customer service. Capabilities of ULTRA IntelliCoach software from Verint; Business benefits of OnDemand Personal Navigator 8.6 from Global Knowledge; Features of eQuality Producer from Witness Systems.
ACCESSION #
18315887

 

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