Beasty, Colin
September 2005
CRM Magazine;Sep2005, Vol. 9 Issue 9, p54
Trade Publication
Focuses on agent training applications for improving the ability of contact center agents to deliver customer service. Capabilities of ULTRA IntelliCoach software from Verint; Business benefits of OnDemand Personal Navigator 8.6 from Global Knowledge; Features of eQuality Producer from Witness Systems.


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