Accommodating Customers With Automated Agents

Bailor, Coreen
September 2005
CRM Magazine;Sep2005, Vol. 9 Issue 9, p49
Trade Publication
Deals with the use of speech applications from Voxify for hotel group Wyndham International. Criteria for selecting the speech applications; Features and capabilities of Voxify Automated Agents speech applications; Role of the applications in the automation of call centers of Wyndham.


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