TITLE

Accommodating Customers With Automated Agents

AUTHOR(S)
Bailor, Coreen
PUB. DATE
September 2005
SOURCE
CRM Magazine;Sep2005, Vol. 9 Issue 9, p49
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Deals with the use of speech applications from Voxify for hotel group Wyndham International. Criteria for selecting the speech applications; Features and capabilities of Voxify Automated Agents speech applications; Role of the applications in the automation of call centers of Wyndham.
ACCESSION #
18315883

 

Related Articles

  • Laptops keep Ramada force in touch.  // Lodging Hospitality;Nov94, Vol. 50 Issue 11, p72 

    Reports on Ramada's network of laptop computers. Benefit; Number of laptops for information from headquarters; Remarks by Stuart Sapp, regional marketing director based in the Midwest.

  • Wyndham to run Hyatt at LAX.  // Hotel & Motel Management;4/3/95, Vol. 210 Issue 6, p46 

    Reports that Wyndham Hotels & Resorts has been named to manage what is now known as the Hyatt Hotel at Los Angeles International Airport.

  • Wyndham unveils services.  // Hotel & Motel Management;4/1/96, Vol. 211 Issue 6, p28 

    Reports on Wyndham Hotels & Resorts business-related services in all its properties by the end of 1996. Includes dataports; Voicemail; Free long distance phone access.

  • Perfect partner. Boldt, Ethan // Restaurant Business;04/01/99, Vol. 98 Issue 7, p92 

    Describes how Ramada hotel chain president and CEO Steven Belmonte improved his hotels' dining concept with the Michael Andretti & Mike Piazza Sports Care.

  • Wyndham to add properties in Chicago.  // Travel Agent;12/5/94, Vol. 273 Issue 8, p52 

    Reports that Wyndham Hotels & Resorts will add new ones in Chicago, Illinois. Renovation of meeting rooms and deluxe suites.

  • Strategies/Wyndham stakes a Midwestern claim. Wolff, Carlo // Lodging Hospitality;Nov93, Vol. 49 Issue 12, p18 

    Describes Wyndham Hotel's expansion into the Midwest and its impact on Midwestern cities, particularly Cleveland where Wyndham is building its latest project. Goals of Wyndham; Properties.

  • Wyndham to unveil hotels in Old San Juan & Humacao. Yu, Roger // Caribbean Business;6/26/1997, Vol. 25 Issue 25, p8 

    States that the Wyndham Hotels & Resorts will inaugurate its 240-room hotel in Old San Juan, Puerto Rico, during August 1997. Comments from James D. Carreker, president and chief executive officer of Wyndham Hotels & Resorts; Details on the structure, cost and location of the hotel; Comments...

  • Luxury hotel company adds Delphi and Global Delphi.  // Hotel & Motel Management;2/5/96, Vol. 211 Issue 2, p17 

    Reports on Wyndham Hotels & Resorts' selection of the Delphi and Global Delphi sales-and-catering automation systems.

  • Wyndham targets corporate trade.  // Lodging Hospitality;Oct95, Vol. 51 Issue 9, p10 

    Reports on the Rate Integrity Guarantee program of Wyndham Hotels & Resorts. Promise of best available rate in the industry's global distribution system at the time of booking; Corporate travel planners as the target clientele.

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics