TITLE

NAILING SATISFACTION AND COST

AUTHOR(S)
Bailor, Coreen
PUB. DATE
September 2005
SOURCE
CRM Magazine;Sep2005, Vol. 9 Issue 9, p47
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Discusses the implementation of the knowledge management system from Kaidara Software at European appliances and electronics retailer Darty. Objectives of the implementation; Features of Kaidara Advisor; Impact of the system on consumer satisfaction.
ACCESSION #
18315880

 

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