TITLE

CRM GETS THE CALL

AUTHOR(S)
Britt, Phillip
PUB. DATE
September 2005
SOURCE
CRM Magazine;Sep2005, Vol. 9 Issue 9, p40
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Deals with the customer relationship management (CRM) efforts of telecommunication companies in the U.S. Decision of telecom companies to offer bundled services to retain customers; Role of CRM in sales support for Voice over Internet Protocol; Training of customer service representatives.
ACCESSION #
18315879

 

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