TITLE

EMAIL RESPONSE TIMES LAG STILL

AUTHOR(S)
Bailor, Coreen
PUB. DATE
September 2005
SOURCE
CRM Magazine;Sep2005, Vol. 9 Issue 9, p18
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Deals with the sluggish response rates of companies to emails from customers. Failure of small- and middle-sized businesses to respond to emails; Importance of responsiveness to customer service; Vendors offering email management solutions.
ACCESSION #
18315869

 

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