Maintenance: A Pound of Cure

Roberts, Steven K.
March 1984
Information Today;Mar1984, Vol. 1 Issue 3, p7
Trade Publication
This article offers advice on addressing computer downtime. See if you can reliably reproduce the failure. It might seem that this would be the last thing you want to do. But if you can make the problem manifest itself upon command, then you have gone a long way toward locating it. Isolate the cause of the problem, something that may already be quite obvious from the previous step. Physically examine the suspect hardware. You may find a loose connector, a stay paper clip, a jammed mechanical assembly or a blackened source of smoke. If the problem is one of general misbehavior or even outright refusal to respond, you might try turning the machine off, waiting a few seconds, and turning it back on again. Consult the manual. This is usually taken to be the first step in tracking down a problem, but I have yet to see a system manual that recommends the previous steps.


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