TITLE

SSA Customer Service: Broad Service Delivery Plan Needed to Address Future Challenges: T-HEHS/AIMD-00-75

AUTHOR(S)
Fagnoni, Cynthia M.
PUB. DATE
February 2000
SOURCE
GAO Reports;2/10/2000, p1
SOURCE TYPE
Government Documents
DOC. TYPE
Article
ABSTRACT
Details the broad service delivery plan of the United States Social Security Administration (SSA) for 2000. Major federal programs of the SSA; Customer service challenges facing the SSA; Projected growth in customer demand for services; Expected impact of retirements of SSA staff on the agency's ability to meet challenges; Various information technology being pursued by the agency.
ACCESSION #
18207772

 

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