Clients from Hell: Lessons for Planners
- 7 Steps to Facilitate Exquisite Listening. Klontz, Bradley T.; Klontz, Ted // Journal of Financial Planning;Nov2016, Vol. 29 Issue 11, p24
The article discusses several important issues that financial planners should consider when facilitating exquisite listening. Topics covered include the Latin origins of the word "exquisite," the tendency of the exquisite listener to seek clarification and expansion frequently, and the seven...
- Second Nature. McGinnis, Steven K. // Financial Planning;Dec2003, Vol. 33 Issue 12, p86
Presents habits that should be practiced by financial planners to avoid trouble with clients in the U.S. Importance of keeping records of communication with clients; Role of the compliance department in the industry; Benefit obtained from quickly responding to client complaints.
- Minding Your 'Alpha-Bets' Gresham, Stephen D. // On Wall Street;Mar2005, Vol. 15 Issue 3, p70
Presents guidelines for financial advisors on adding value to services beyond their clients' expectations. Importance of the ability of advisors to proactively provide clients with good ideas; Suggestions on the creation of critical objectives for clients; Opportunities offered by the number of...
- Building client relationships--from the ground up. // Money Management;11/27/2003, Vol. 17 Issue 44, p36
Reports on the client relationship established by financial planners in Australia. List of high profile jobs compared to financial planning; Problem experienced with a planner.
- Smart Ways to Bring in 2nd Generation Clients. Rozen, Miriam // Financial-planning.com;11/27/2015, p4
The article presents tips from financial experts on how should financial consultants be able to forge relationship with the children of their clients for handling its inheritance and asset value.
- 5 Steps to Improve Client Communication. Case, Ingrid // Financial-planning.com;9/22/2014, p5
The article suggests five steps financial advisors and planners can take to improve client communication. Strategies recommended include asking for client feedback, keeping the conversation relevant and interactive, and involving the client in setting the agenda during a meeting. Also outlined...
- Building lasting client relationships. // Money Management;8/4/2011, Vol. 25 Issue 29, p21
In this article the author describes the importance of a good client relationship manager in Australia. She mentions the study which shows that financial advisers see their client relationship as the key foundation of their value proposition. Moreover, she notes that through greater...
- The Reality of Responsibility. Finley, Daniel C. // Journal of Financial Planning;Sep/Oct2010 Practice Management, p20
The article looks at the responsibilities of a financial planner in investment planning in a volatile market. It reveals that taking a full responsibility for keeping in contact with clients during volatile times via letters, e-mails, voicemails, phone conversations and in person is necessary...
- The Bonding Continuum in Financial Planner-Client Relationships. Dubofsky, David; Sussman, Lyle // Journal of Financial Planning;Oct2010, Vol. 23 Issue 10, p66
All planner-client relationships reflect degrees of bonding and are potentially enduring and endearing. However, only a small subset achieves that status. Based on a survey of financial planners, only 13 percent meet the dual criteria of an especially strong bonding relationship: planners...