Clients from Hell: Lessons for Planners

Opiela, Nancy
September 2005
Journal of Financial Planning;Sep2005, Vol. 18 Issue 9, p50
Academic Journal
This article provides ideas on ways in which financial planners can deal with problem and difficult clients. More often than not, difficult clients can undermine the very foundation that requires financial planners to do a good job for their clients. Planners agree that the first key to converting a problem client may be understanding why they are being difficult in the first place. It is important to listen and discover the vulnerability of problem clients. Communication plays a very important role in transforming problems to pleasures.


Related Articles

  • 7 Steps to Facilitate Exquisite Listening. Klontz, Bradley T.; Klontz, Ted // Journal of Financial Planning;Nov2016, Vol. 29 Issue 11, p24 

    The article discusses several important issues that financial planners should consider when facilitating exquisite listening. Topics covered include the Latin origins of the word "exquisite," the tendency of the exquisite listener to seek clarification and expansion frequently, and the seven...

  • Second Nature. McGinnis, Steven K. // Financial Planning;Dec2003, Vol. 33 Issue 12, p86 

    Presents habits that should be practiced by financial planners to avoid trouble with clients in the U.S. Importance of keeping records of communication with clients; Role of the compliance department in the industry; Benefit obtained from quickly responding to client complaints.

  • Minding Your 'Alpha-Bets' Gresham, Stephen D. // On Wall Street;Mar2005, Vol. 15 Issue 3, p70 

    Presents guidelines for financial advisors on adding value to services beyond their clients' expectations. Importance of the ability of advisors to proactively provide clients with good ideas; Suggestions on the creation of critical objectives for clients; Opportunities offered by the number of...

  • Building client relationships--from the ground up.  // Money Management;11/27/2003, Vol. 17 Issue 44, p36 

    Reports on the client relationship established by financial planners in Australia. List of high profile jobs compared to financial planning; Problem experienced with a planner.

  • Smart Ways to Bring in 2nd Generation Clients. Rozen, Miriam // Financial-planning.com;11/27/2015, p4 

    The article presents tips from financial experts on how should financial consultants be able to forge relationship with the children of their clients for handling its inheritance and asset value.

  • 5 Steps to Improve Client Communication. Case, Ingrid // Financial-planning.com;9/22/2014, p5 

    The article suggests five steps financial advisors and planners can take to improve client communication. Strategies recommended include asking for client feedback, keeping the conversation relevant and interactive, and involving the client in setting the agenda during a meeting. Also outlined...

  • Building lasting client relationships.  // Money Management;8/4/2011, Vol. 25 Issue 29, p21 

    In this article the author describes the importance of a good client relationship manager in Australia. She mentions the study which shows that financial advisers see their client relationship as the key foundation of their value proposition. Moreover, she notes that through greater...

  • Improving the Adviser-Client Relationship, Part 1. Olson, Bryan; Riepe, Mark W. // Journal of Financial Planning;Dec2009, Vol. 22 Issue 12, p28 

    The article offers recommendations on how to improve the relationship between client and financial advisers. It discusses the concepts of behavioral finance which is associated in the development of adviser-client relationship. It notes that financial advisers has to show and communicate an...

  • The Reality of Responsibility. Finley, Daniel C. // Journal of Financial Planning;Sep/Oct2010 Practice Management, p20 

    The article looks at the responsibilities of a financial planner in investment planning in a volatile market. It reveals that taking a full responsibility for keeping in contact with clients during volatile times via letters, e-mails, voicemails, phone conversations and in person is necessary...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics