Dialed In

Schwartz, Karen D.
August 2005
Government Executive;8/15/2005, Vol. 37 Issue 14, p83
Trade Publication
The article reports that more federal agencies in the U.S. are turning to Voice over IP (VoIP) voice service delivered in digital form via the Internet Protocol instead of using traditional public switched telephone networks. VoIP has many advantages over standard phone systems, including cost and economies of scale, because voice and data traffic can be bundled. The Social Security Administration is testing VoIP at 23 facilities with the goal of replacing all phone systems at its 1,600 sites nationwide. Officials evaluating the system already see benefits.


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