TITLE

Serving Up IT Help

AUTHOR(S)
Fliegler, Caryn Meyers
PUB. DATE
September 2005
SOURCE
University Business;Sep2005, Vol. 8 Issue 9, p73
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Highlights the efforts of help desk personnel at universities and colleges in the U.S. to address problems in high-tech tools used in instruction. Provision of online self-service tools; Improvement in communication skills among on-campus support teams; Establishment of specialized support groups.
ACCESSION #
18073270

 

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