What We Know

Umbach, Judith M.
August 2005
Feliciter;2005, Vol. 51 Issue 4, p148
Focuses on the importance of information technology approach to knowledge management in library science in Canada. Assessment of the problem of structured methods of organizing knowledge and the creation of new solutions to problems from shared experiences; Claim of the author that the design and documentation of standard processes are the most reliable methods of improving productivity; Concerns on the potential departure of the highly experienced staff and managers; Details of the techniques of library expert David Snowden.


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