Moeller, Bruce J.
August 2005
Fire Chief;Aug2005, Vol. 49 Issue 8, p82
Trade Publication
The article presents a study related to NFPA 1710 standards for fire departments in the U.S. Individual fire departments across the country are still unsure as to how to compare their response-time performance with other agencies. The most chronic and unresolved problem in measuring performance is the difficulty of comparing apples to apples, sometimes described as definitional ambiguity. Conducting the study through a state university, each of the fire departments involved gave permission for their original CAD data, formatted into a large database, to be analyzed. The first component of fire department response starts with call-processing time. Six of the 17 agencies studied here captured the first time stamp when the initial 911 call was answered at the primary PSAP. Travel time should be at or less than four minutes for the first responding engine.


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