Think before you speak

Yemm, Graham
June 2005
Management Services;Summer2005, Vol. 49 Issue 2, p46
Academic Journal
This article looks at how to communicate verbally with others to receive the right response. When one is receiving any communication it passes through various filters before he decodes the message. These can include: his own mood and emotions will influence how he receives the message; his impression of the sender; his level of understanding of the words being used; and his internal programmes. To improve the impact when one needs to deal with people face to face, whether on a one to one basis or in groups, it can help to stop and think of a few things before one launches into whatever he wants to say. One key element of communication is the way one processes, or represents words. None of the above are better than any of the others. The fact is, one is either: visual, kinaesthetic or auditory.


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