Under pressure

Spiers, Carole
June 2005
Management Services;Summer2005, Vol. 49 Issue 2, p43
Academic Journal
This article explains how to build a resilient workforce able to manage pressure effectively. Studies have shown that the most important factors in building resilience include: having caring and supportive relationships; the ability to make realistic plans and take steps to carry them out; possessing a positive self-view; confidence in strengths and abilities; good communication skills; being able to manage strong feelings and impulses; and strong problem-solving abilities. A stress policy should be implemented in conjunction with staff liaison groups. Commitment should begin at the most senior level and be cascaded downwards. Many organizations face deadline pressures or sudden changes in work demands, and employees need the necessary training and experience to meet the ever-increasing demands made on them.


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